Payouts, statements and invoices
Here are the most common enquiries regarding sales, statements, transfer payouts and invoices.
If you cannot find an answer to your question after having read the information below, please feel free to contact us using the contact details at the bottom of the page.
Q. If my payout is due on a holiday, when will the transfer be made?
A. If the transfer payout date falls on a holiday (e.g. weekends or public holidays), it will be postponed to the next working day (of the financial institution).
Q. Why is there a discrepancy between the amount on my statement and the amount I received by transfer?
A. The final transfer payout amount is the statement amount minus the bank transfer fee.
Please note that the merchant is responsible for the bank transfer fee of 400 yen (excluding tax).
However, if the discrepancy you noticed is different from the transfer fees amount, please contact us.
Q. My statement shows positive sales, why didn’t I receive a transfer payout?
A. Payouts are only transferred to merchants if the amount is above ¥10,000.
If the statement amount is below ¥10,000, it will be carry over to the next payment cycle.
If the statement amount was above ¥10,000 and you did not receive a payout, please contact us.
Q. How will I know when a new statement is available?
A. We will send an email notification to the email address you submitted in the application form.
Q. When will statements and invoices be available?
A. The schedule is as followed:
Statements: around 2 to 5 days before the transfer payout date
Invoices: around the end of the month following the sales period (transfer date: end of the month following the issue of the invoice).
The exact date might vary due to holidays or specific contract agreements.
An email notification will be sent to the email address you provided in the application form.
Q. I didn’t received my statements.
A. In some cases, the email notification could arrive in your spam folder.
If you can’t find it in your spam folder, please contact us.
Q. I was charged monthly services fees even though I made no sales
A. Monthly fees are fixed fees, and will be charged regardless of the sales amount.
Q. Can I change the notification email address?
A. Absolutely. Please contact us at email@example.com.
Please note that it is possible to specify more than one notification email address.
Q. How to I pay for the services fees (monthly fees, transactions related fees…)?
A. If sales have been made, we will deduct the fees from the sales amount.
If no sales have been made, you will be billed by invoice or direct debit.
Q. I have received an invoice even though I cancelled my contract.
A. As the service is based on a post-settlement system, depending on the sales, the monthly fee for the month of cancellation may be charged after the cancellation.
Q. I want to change to direct debit to pay the service fees
A. It is possible, please contact us at firstname.lastname@example.org to do so.
Contact for statement related enquiries